We do what we can to protect the privacy of anyone using our site. It meets the relevant UK laws European GDPR requirements.
The information we collect
The info we collect through the website, over email, on the phone, and in other ways, may include:
Any personal details you knowingly share with us, like your name, address, telephone number etc.
Your preferences and how you use our email updates (if you decide to get email updates on our products and offers).
Your IP address. That’s a string of numbers unique to your computer. We use it to see how you use our website.
Data the website records so we can recognise you and your preferred settings. This saves you from re-entering information when you come back to the site. It’s recorded on your computer with cookies. Most browsers let you reject cookies, or warn you before downloading them. Check ‘help’ on your browser to find out how.
If you’d like to restrict cookies, you can do it in your browser. Links for how to do it on the most popular browsers are below. Otherwise, look online or at the ‘help’ bit of your software.
Contact and communication
If you provide us or our website with any personal details, it’s at your own risk. We keep them private and store them securely until we no longer need them, as detailed in the Data Protection Act 1998. We’ve done all we can to make sure the process from you filling in the online form to us getting an email is safe and secure, but you use it at your own risk.
We use any information you submit to provide you with more information about the services we offer, or to help you answer any questions you’ve asked. That includes using your details to subscribe you to any email newsletter we send out, but only if:
we made that clear to you and you gave your permission when you filled in any form, or
if you’ve previously bought or enquired about services the email newsletter is about.
This isn’t an entire list of your rights relating to email marketing material.
You can ask us to delete any data about you at any time.
We send out an email newsletter to inform subscribers about our services. You can subscribe through an automated online process, but only if you want to. We process some subscriptions manually, as long as you give us written permission.
We take subscriptions according to the UK Privacy and Electronic Communications Regulations 2003. We hold personal details about subscriptions securely, according to the Data Protection Act 1998. We don’t pass on any details to third parties or share them with companies or people outside Dublanc Studio. Under the Data Protection Act 1998, for a small fee you can ask for a copy of the personal information held about you by this website’s email newsletter programme.
Email marketing campaigns we publish may contain tracking facilities within the email. We track what our subscribers do and store it in a database for to analyse in the future. What we track may include:
- opening of emails
- forwarding of emails
- clicking links in the email content
- when and how often you do these things.
(This isn’t a comprehensive list.)
We use this info to refine future email campaigns and supply users with more relevant content, based on what they look at.
We meet UK spam laws and the Privacy and Electronic Communications Regulations 2003 by giving subscribers the chance to unsubscribe at any time. We explain how at the bottom of each email campaign.
Anything we do through external social media follows the terms and conditions and the privacy policies of each social media platform.
You should use social media platforms wisely and be careful with your own privacy and personal details. We’ll never ask for personal or sensitive information through social media. Call or email us if you need to share any sensitive details with us.
This website may use social sharing buttons which help share web content directly from web pages to social media. It’s up to you whether you use them, and the social media platform may track and save your request to share a web page through your social media account.
Shortened links in social media
We may share web links through our social media, and some social media platforms automatically shorten lengthy URLs.
Take care before you click any shortened URLs we publish on social media platforms. We try to make sure we only publish genuine URLs, but social media are prone to spam and hacking. We’re not liable for any damage caused by using shortened links.
External links and websites
Although we try to make sure we only include quality, safe and relevant external links, be careful before you click on any link on this website. (External links are clickable text, banner or image links to other websites.)
We can’t guarantee or verify the contents of any external links. If you click on external links, it’s at your own risk and we’re not liable for any damages caused by using them.
You can ask for a copy of any information we currently hold about you for free. If you’d like a copy, please send your contact details in writing to this address:
60-62 Westbourne Terrace
If you do have any concerns about your personal data or our privacy policies, we’ll do whatever we can to help. You can also contact ICO, the regulatory body for GDPR.
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide